1. The Service
LyraRide ("we", "us") is a technology platform that connects people who want rides or parcel deliveries ("riders") with independent drivers and cab owners who provide them ("drivers"). We provide the booking, matching, navigation, fare estimation, tracking and communication tools. The transport itself is provided by drivers, not by us. Drivers are independent providers, not our employees or agents.
2. Accounts and eligibility
- You must be at least 18 years old and able to enter a binding contract.
- Accounts are created and accessed by OTP verification of your phone number. You are responsible for keeping control of that number and for all activity on your account.
- One account per person. The information you give must be accurate and kept up to date.
3. User conduct
- Use the Service only for lawful purposes and genuine rides and deliveries.
- No harassment, abuse or discrimination toward drivers, riders or staff, in person or through in-ride chat.
- No fraudulent bookings, false SOS alerts, or manipulation of fares, promotions, referrals or ratings.
- No attempt to probe, disrupt or reverse-engineer the platform, or to access another person's account or data.
- Do not send prohibited, dangerous or illegal items as parcels.
- Add emergency contacts only with the consent of the people concerned.
4. Driver obligations
- Hold a valid driving licence, vehicle registration and insurance, and upload genuine documents for verification. Driving on the platform before approval, or on expired documents, is prohibited.
- Maintain all licences, permits, insurance and vehicle roadworthiness required by applicable law for commercial passenger or goods transport.
- Drive safely and lawfully, and do not use the driver app in a way that distracts from driving.
- Complete accepted rides and charge no more than the fare shown in the app (plus any tip the rider freely gives).
- You are responsible for the fares you receive, for giving riders correct payment details, and for your own tax and regulatory obligations on your earnings.
- We may suspend or remove drivers for document fraud, safety complaints or repeated service failures.
5. Fares, payment and 0% commission
- An estimated fare is shown in the app before you book. The final fare is shown at the end of the ride. If a trip ends before the drop point, the fare is worked out for the distance actually driven.
- The rider pays the driver directly at the end of the ride, in cash or by UPI to the driver's own UPI ID. LyraRide does not process, collect or hold ride payments, and is not a party to the payment between rider and driver.
- LyraRide charges drivers 0% commission on fares. The driver or cab owner keeps the whole fare.
- Tips are optional and go entirely to the driver.
- Because we do not handle ride payments, any payment dispute (for example a failed or duplicate UPI transfer) is between the rider and the driver and their banks. We will help where we can with the ride record: contact us through Support or at info@lyrakart.com.
- Promotional offers and referral rewards, where offered, have no cash value outside the Service and may be changed or withdrawn.
6. Safety and SOS
The apps include an SOS feature that alerts our safety team and sends SMS alerts with a live-tracking link to the emergency contacts you have added. SOS depends on mobile network coverage, SMS delivery by telecom carriers and your device's ability to determine its location, none of which we control. It can be delayed or fail. SOS is not an emergency service and is not a substitute for one: in a real emergency, call 112 (or your local emergency number) first.
7. Limitation of liability
The Service is provided "as is" and "as available". To the maximum extent permitted by law: we are not liable for the acts or omissions of drivers or riders; we are not liable for payments made between riders and drivers; we are not liable for indirect, incidental or consequential losses, including losses arising from the Service being unavailable, failed or delayed SMS or notifications (including SOS alerts), or inaccurate location or route data; and our total liability for any claim arising out of the Service is limited to the greater of the fare of the ride giving rise to the claim or INR 1,000. Nothing in these terms excludes liability that cannot be excluded under applicable law.
8. Indemnity
You agree to indemnify us against claims, losses and expenses arising from your breach of these terms, your violation of law, or your dealings with other users, except to the extent caused by our own fault.
9. Suspension, termination and account deletion
- We may suspend or terminate accounts that break these terms, endanger others or abuse the platform. Where practical, we will say why.
- You may stop using the Service at any time and may delete your account from inside the app (Account, then Delete account) or as described on our Delete your account page. Deletion disables sign-in immediately; what happens to your data afterwards is described in the Privacy Policy.
- Sections that by their nature survive termination (amounts owed, liability, disputes) survive it.
10. Changes to the Service and these terms
We may change the Service and these terms. Material changes will be posted on this page with a new effective date, and continuing to use the Service after that date means you accept the change.
11. Governing law and disputes
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the competent courts in India, without affecting any mandatory consumer-protection right you have to bring a claim in another forum.
12. Grievance Officer
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
Mukesh Kumar, Grievance Officer, LyraRide
Email: info@lyrakart.com
We acknowledge and resolve complaints within the time limits set by those rules.
13. Contact
LyraRide: info@lyrakart.com